Terms & Conditions

Last updated: 16 September 2025

IMPORTANT: These Terms govern your use of the Arludo "STEM @ Home" mobile and web applications and related digital content (the "App" or "Services"). By using the App you agree to these Terms. If you do not agree, do not use the App.

1. Who We Are

Arludo Pty Ltd (ABN 32 606 994 950) ("Arludo", "we", "us", "our") provides digital educational content and gameplay experiences that support learning in science. Our contact email for legal notices is support@arludo.com.

2. Acceptance & Changes to These Terms

2.1 Your access to and use of the App is subject to these Terms and any policies we publish (e.g., Privacy Policy, Community Guidelines).

2.2 We may update these Terms from time to time. Material changes (including changes to subscription pricing, auto-renew, or core rights/obligations) will take effect 30 days after we provide notice (e.g., in-App notice, email, or via the app store listing). Non-material updates take effect when posted. If you continue using the App after the effective date, you agree to the updated Terms.

3. Eligibility; Age & Parental/Educator Consent

3.1 If you are under 18, you represent and warrant that you have a parent or legal guardian's consent to use the App.

3.2 Users under 13 must not create an account. Access for users under 13 must be enabled by a parent/guardian or a school/teacher acting with appropriate authority.

3.3 Schools, teachers, coaches and other education providers represent and warrant that they have all necessary permissions, consents and authority to enable student access and to use the App in an educational setting, and that they will not enter or share student personal information except as permitted by law and by our policies.

4. Accounts, Access & Student Privacy

4.1 Student use is possible without accounts; where accounts are used, a responsible adult (parent/guardian or school) sets up and manages access. We do not require student personal information to access learning content.

4.2 You are responsible for keeping any login credentials secure and for all activity under your account. Notify us promptly of any unauthorised use.

4.3 You must provide accurate information if you create an account and keep it up to date.

4.4 We may suspend or terminate access where we reasonably believe these Terms have been breached or to protect users or the integrity of the Service.

5. Subscriptions, Trials & Billing (If Applicable)

5.1 Some features may be offered on a paid, auto-renewing subscription basis. Prices are shown inclusive of GST where applicable. Billing intervals (e.g., monthly or yearly) are stated at purchase.

5.2 Free trials: If a free trial is offered, you will be charged at the end of the trial unless you cancel at least 24 hours before the trial ends. Any unused portion of a free trial is forfeited when a subscription is purchased.

5.3 Where you purchase via Apple App Store or Google Play, the store's payment terms apply and you must manage and cancel your subscription in your store account settings. For purchases made directly via our website, billing is processed via our payment processor (e.g., Stripe), and you can manage or cancel through the customer portal we provide.

5.4 Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Access continues until the end of the paid period. We do not provide pro-rata refunds for partial periods except as required by law.

6. Digital Refunds (Change of Mind) & App-Store Refunds

6.1 Change-of-mind refunds for digital purchases made directly from Arludo are available within 14 days of purchase provided the content has not been substantially downloaded, accessed, or used. We may ask for reasonable confirmation to assess eligibility.

6.2 If you purchased through Apple App Store or Google Play, refunds may be handled by the relevant store under its policies, and you may need to request a refund directly from the store. Store policies prevail for store purchases.

6.3 Nothing in this section limits your rights under the Australian Consumer Law (ACL).

7. Educational Outcomes Disclaimer

We provide educational content for general educational purposes only. We do not promise or guarantee any particular academic result, grade, or outcome.

8. Acceptable Use

You must not (and must not permit anyone to):

1. circumvent or attempt to circumvent access controls, security or technical measures;
2. scrape, harvest, or collect content or data from the App (including via bots, crawlers or similar) except as expressly permitted;
3. share, resell, or otherwise distribute paid content or access outside your household, class, or licence scope;
4. interfere with gameplay, analytics collection, or the Services' operation;
5. decompile, reverse engineer, or otherwise attempt to derive source code except to the extent permitted by non-excludable law;
6. conduct unauthorised load-testing, stress-testing or similar that could impair the Services;
7. upload malicious code or violate applicable laws.

For clarity, this clause does not prohibit reasonable use of accessibility tools that do not extract data or circumvent access controls.

9. School / Teacher Terms

9.1 Authority & consent. Schools and educators represent they have obtained all necessary permissions to enable student access, including parental/guardian consents where required.

9.2 Minimal data. The Service is designed to minimise student personal data. Schools and educators agree not to enter student personal information except where strictly necessary and lawful.

9.3 Data processing & deletion. To the extent Arludo processes any education or student data on behalf of a school, Arludo acts as a service provider and will take reasonable steps to protect such data and delete it on reasonable request, subject to legal retention obligations.

9.4 Responsibility. Schools are responsible for supervising use in the classroom and for compliance with their own policies and applicable laws.

10. Intellectual Property & Licence

10.1 The App and all content, games, code, graphics, text, and learning materials are owned by or licensed to Arludo and are protected by intellectual property laws.

10.2 We grant you a personal, limited, revocable, non-exclusive, non-transferable licence to access and use the App for your own non-commercial educational purposes in accordance with these Terms and any applicable licence scope (household or classroom).

10.3 You must not reproduce, distribute, modify, create derivative works from, publicly perform or display, or otherwise exploit any part of the App except as expressly permitted.

11. User-Generated Content & Feedback

If you submit content (e.g., assignments, screenshots, comments) or feedback, you grant Arludo a non-exclusive, worldwide, royalty-free licence to use, host, reproduce, modify, and display that content/feedback to operate, improve, and promote the App and our services. To the extent permitted by law, you consent to us doing any act in relation to the content that might otherwise infringe your moral rights.

12. Service Availability, Support & Maintenance

12.1 We aim to keep the App available, but availability is not guaranteed and may be interrupted for maintenance, updates, improvements, or for reasons beyond our control. We may schedule planned maintenance windows; where feasible, we will provide notice.

12.2 We may use analytics and telemetry to monitor performance and improve the Services.

12.3 Digital performance issues are addressed through our support channels and (where relevant) the applicable app store's policies and processes.

13. Privacy

Our Privacy Policy explains how we collect and handle information. We design our Services to minimise collection of student personal information and support account-free use for students where practicable.

14. Australian Consumer Law (ACL) — Non-Excludable Rights

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies you may have under the ACL or other applicable law that cannot be excluded, restricted, or modified by agreement. Where the ACL permits us to limit our liability, we do so as set out below.

15. Disclaimers

To the extent permitted by law and subject to section 14:

1. the App and all content are provided "as is" and "as available";
2. we do not warrant that the App will be uninterrupted, secure, error-free, or fit for your particular purpose; and
3. all implied warranties, guarantees, and conditions are excluded to the fullest extent permitted by law. Where such warranties, guarantees or conditions cannot be excluded, our liability is limited as set out in section 16.

16. Limitation of Liability

16.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot be limited or excluded under the ACL or other applicable law.

16.2 Subject to section 16.1 and to the maximum extent permitted by law, our aggregate liability arising out of or relating to the Services or these Terms, whether in contract, tort (including negligence), under statute or otherwise, is limited to the amount you paid for the most recent purchase of the relevant Service (the "Purchase Price").

16.3 To the extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive or consequential losses (including loss of data, goodwill, or business interruption), even if we have been advised of the possibility of such losses.

16.4 Your sole and exclusive remedies are those provided under the ACL and, where applicable, as described in sections 6 and 12 for digital issues handled via support and store policies.

17. Indemnity

To the extent permitted by law, you indemnify us against loss we reasonably incur as a result of: (a) your breach of these Terms; (b) your unlawful or negligent use of the Services; or (c) any content you submit that infringes third-party rights, except to the extent caused by our negligence or breach.

18. Changes to Prices, Features & Terms

We may add, remove or change features or pricing. Material changes will be notified at least 30 days in advance (see section 2). If you do not agree to the changes, you must stop using the Services before the effective date and (for subscriptions) cancel renewal.

19. Termination

You may stop using the App at any time. We may suspend or terminate access if we reasonably believe you have breached these Terms or if required by law. Sections that by their nature should survive termination (including 8–11 and 14–25) will survive.

20. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, epidemic/pandemic, war, civil disturbance, labour disputes, failure of utilities or telecommunications, platform or app-store outages, or changes to third-party policies.

21. Export Controls & Sanctions

You must not use, export or re-export the App in violation of applicable export control or sanctions laws. You represent you are not located in, under the control of, or a national or resident of any embargoed country or on any restricted party list applicable to your use of the Services.

22. Assignment & Transfers

We may assign or transfer our rights and obligations under these Terms (in whole or in part) in connection with a merger, acquisition, corporate reorganisation, or sale of assets. You must not assign your rights without our prior written consent. Any permitted assignment will not reduce your statutory rights.

23. Notices & Contact

23.1 Legal notices to Arludo must be sent to support@arludo.com. A notice is deemed received when our email system generates an automated reply acknowledging receipt.

23.2 We may send notices to you via the App, email, or app-store messaging to the contact details you provide or to your device.

24. Governing Law & Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. Before commencing court proceedings (other than for urgent injunctive relief), the parties must use reasonable efforts to resolve disputes through good-faith discussions or mediation.

25. General

25.1 Entire agreement. These Terms and the policies referenced in them constitute the entire agreement between you and us in relation to the App.

25.2 Severability. If a court finds any part of these Terms invalid or unenforceable, that part will be severed and the rest will remain in effect.

25.3 No waiver. A failure to exercise or delay in exercising a right under these Terms is not a waiver.